frequently asked questions
1. I purchased a product, when will I receive it?
- You will be able to follow your delivery using shipping tracking.
2. How long does it take to deliver a product?
- It depends on where we send it to you, it can take a few days or a week
3. My order status is pending. Why?
- That's what happens when you pay with a credit card.
- This can also happen if your PayPal is unverified. Usually, the payment verification time is exactly 24 hours.
4. I received a defective product. What should I do?
- Contact us and get a replacement.
- To get a replacement as quickly as possible, please provide us with the order ID
information.
5. How can I contact support?
6. I wrote a support ticket but no one answers. What should I do?
- You will definitely receive a response within a maximum of 24 hours.
- If you have not received a replay within 24 hours you can DEDE on discord or another staff member.
7. How do I leave feedback
- To leave a feedback, Go to Discord, Feedback -> Leave a Feedback.